Privacy policy.

Privacy Policy

Effective Date: 15.03.2025

At meso, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website and interact with us, including making orders, processing shipments, and contacting us via email or WhatsApp. This policy complies with the General Data Protection Regulation (GDPR) in the EU, the Turkish Law on the Protection of Personal Data (KVKK), and applicable laws in the United States.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping and billing address.

  • Order Information: Details of your order, including products purchased and payment information (processed securely via third-party payment processors).

  • Communication Information: Information provided when contacting us via email or WhatsApp, including your message content and contact details.

  • Browsing Data: IP address, device type, and other browsing information to improve your user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including shipping and delivery.

  • To communicate with you regarding your order or inquiries via email or WhatsApp.

  • To manage customer support requests and improve your experience with our brand.

  • To comply with legal obligations and resolve any disputes.

3. Data Sharing and Disclosure

We may share your personal information with third parties in the following situations:

  • Service Providers: We work with third-party vendors (such as shipping companies) to fulfill orders and manage payments. These providers are only allowed to use your data for the purpose of performing services on our behalf.

  • Legal Compliance: We may disclose your information if required by law or in response to valid requests from government authorities.

  • Business Transfers: If we sell or merge with another company, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including processing orders and complying with legal obligations. If you wish to delete your data or have any concerns, please contact us.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any incorrect or incomplete data we hold.

  • Right to Erasure: You can request that we delete your personal data, subject to any legal obligations we must fulfill.

  • Right to Restrict Processing: You can ask us to restrict the processing of your personal data under certain circumstances.

  • Right to Object: You can object to the processing of your personal data, including direct marketing.

To exercise these rights, please contact us at [your contact email or phone number].

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your experience on our website. These technologies help us remember your preferences and analyze website traffic. You can manage or disable cookies through your browser settings.

7. Data Security

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.

8. International Transfers

If you are located outside the EU or the US, please note that your personal data may be transferred to and processed in the US or other countries where we or our service providers operate.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of the policy. If there are significant changes, we will notify you via email or a notice on our website.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

meso
Email: mesojewellery@gmail.com
Phone: 0000000000
Address: XXXXXX