Terms & Conditions

Effective Date: 15.03.2025

Welcome to meso! By using our website and purchasing from our store, you agree to the following terms and conditions. Please read these terms carefully before making a purchase or using our services.

1. General Information

This website is operated by meso. By visiting our site, browsing, or purchasing products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or place an order.

2. Orders and Payments

  • Order Acceptance: All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, issues related to payment, pricing, or product availability.

  • Payment: Payments must be made at the time of order. We accept payment via credit card, debit card, PayPal, and other available methods. Payment processing is handled securely by third-party providers.

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order but does not confirm acceptance. A separate shipment confirmation will be sent when your order is processed and shipped.

3. Shipping and Delivery

  • Shipping Methods and Times: We offer various shipping options, which will be selected at checkout. Estimated delivery times will be provided based on your location. Shipping times are estimates and are not guaranteed.

  • Shipping Costs: Shipping fees are calculated based on your location and selected shipping method. These fees will be clearly displayed at checkout.

  • Order Processing: Orders are typically processed within 14 business days. If there is any delay, we will notify you promptly.

  • International Shipping: We offer international shipping to certain countries. Please note that you may be responsible for customs duties, taxes, or other import fees, which are not included in the shipping cost.

4. Returns and Exchanges

  • Return Policy: We want you to be fully satisfied with your purchase. If you are not happy with an item, you may return it within 14 days of receiving your order, provided the product is in its original condition (unused and unaltered). For hygiene reasons, earrings are not be eligible for return.

  • Return Process: To initiate a return, please contact us at mesojewellery@gmail.com. Once approved, we will guide you on how to return the item. Customers are responsible for return shipping costs.

  • Exchanges: If you wish to exchange an item for a different color, please contact us for assistance. Availability may vary.

5. Customer Service and Contact

  • Contacting Us: You can contact us via email at mesojewellery@gmail.com or through WhatsApp at [+43 660 6690128]. We strive to respond to all inquiries within 4 business days.

  • Order Inquiries: For questions related to orders, such as status updates, shipping, or returns, please reach out to our customer service team.

6. Intellectual Property

  • Content Ownership: All content on our website, including product images, descriptions, logos, graphics, and text, is owned by meso or used under license. You may not use or reproduce any content from our website without express written permission.

7. Limitation of Liability

  • Product Quality: While we take great care in producing and delivering high-quality products, we are not responsible for any damage that occurs once the product is in your possession.

  • Limitation of Liability: Meso is not liable for any indirect, incidental, special, or consequential damages, including, but not limited to, lost profits, arising from the use of the website, products, or services.

8. Privacy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately. We encourage you to review these terms periodically.

10. Governing Law and Dispute Resolution

  • Governing Law: These terms are governed by the laws of Istanbul, Turkey without regard to its conflict of law principles.

  • Dispute Resolution: In the event of a dispute, we encourage you to contact us to resolve the issue amicably. If we are unable to reach a resolution, the dispute will be subject to the exclusive jurisdiction of the courts in Istanbul, Turkey.

11. Force Majeure

Meso is not responsible for any delay or failure to perform due to causes beyond our control, including, but not limited to, acts of God, natural disasters, war, pandemics, labor disputes, or government regulations.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

meso jewellery&co
Email: mesojewellery@gmail.com
Phone: +43 660 6690128
Address: XXXXX